Privacy Policy

This Privacy Policy describes how Aquasense Services LLC ("AquaSense," "we," "us," or "our") collects, uses, and shares information when you visit aquasenseservices.com (the "Site"), request a quote, or receive pool service from us.

By using our Site or services, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you submit our contact form or request a quote, we collect your name, email address, phone number, and any details you share about your pool. If you become a customer, we also collect your service address, gate or access information, pet information, and your scheduling and service preferences.

Service information. As part of providing pool service, we create service records and may take photographs of your pool and the surrounding service area for documentation, quality, and communication purposes.

Payment information. Payments are processed and stored by our third-party software providers (such as our invoicing and payment processors). We do not store full payment card numbers on our own systems.

Information collected automatically. When you visit the Site, we and our analytics providers automatically collect certain information through cookies and similar technologies, such as your device type, browser, pages viewed, and how you interact with the Site. See our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule, perform, and document pool service
• Communicate with you about your service, including reminders and updates
• Send you text messages if you have opted in (see "SMS Communications" below)
• Process payments and send invoices
• Operate, maintain, and improve our Site and services
• Comply with legal obligations

SMS Communications

If you opt in by checking the SMS consent box on our form, you agree to receive automated marketing and service text messages from us at the number you provide. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and you can get help by replying HELP. We process text messages through our customer messaging provider.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with the third-party service providers that power our operations:

• Customer relationship and messaging software — to manage leads, communications, and SMS messaging
• Pool service operations software — to manage routes, service records, and pool photos
• Invoicing and payment software — to bill customers and process payments
• Website analytics provider — to understand Site usage
• Website hosting provider — to host and deliver the Site

These providers are permitted to use your information only to provide services to us. We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, or property of AquaSense, our customers, or others.

Data Retention

We keep your information for as long as needed to provide our services, maintain business and service records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you by contacting us at admin@aquasenseservices.com. You can opt out of marketing text messages at any time by replying STOP. You can control cookies through your browser settings as described in our Cookie Policy. We will respond to requests as required by applicable law.

Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Changes are effective when posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Aquasense Services LLC
2720 East Winchester Vis, Tucson, AZ 85713
admin@aquasenseservices.com
+1 520-999-2302